Frequently Asked Questions

How are your pastries packed?
We can pack any number of pastries that you’d like however, we have complimentary take out boxes that fit:
-6 or 12 cookies
-1, 2, 4, 6, or 12 cupcakes
-3, 6, or 12 donuts
-4 or 12 dessert bars


When is happy hour?
Sundays 3p-4p / Monday & Tuesday 5p-6p
*limit 24 items, walk-ins only, excludes dessert bars and donuts



Ordering: 602.451.4335

  • We are always fully stocked with cupcakes, cookies, donuts and dessert bars however, if you want a guaranteed selection, pre-ordering is always best. Please keep in mind we do not have ready-made cakes on hand.

  • At this time, all orders must be placed by calling the Bakeshop between 8a and 6p Monday-Saturday and 8a-4p on Sundays.

  • We sell everything individually with no minimum per flavor. Please keep in mind, we do not offer dozens discounts.

  • You’re welcome to call ahead for same day pick up, or place an order for future pick up.

  • Our “every day” flavors are always available, however seasonal items come and go on their specified dates.


Do you offer minis?
Yes, we do! See our minis page. 

Do you offer event and wedding services?
Unfortunately, we do not offer set up and display of our pastries at events or weddings. Our expertise is gourmet sweets and we suggest working with caterers and event planners for set up and display services. What we do offer is: disposable/recyclable platters at $3 each, plus complimentary napkins, gloves for handling and flavor place cards.


Do you offer delivery?
Yes, we do! See our delivery page. 

Do you offer gluten free, dairy free, vegan, soy free, nut free pastries?
Yes, we do! See our allergens and ingredients page.


Do you wholesale?
No.

Do you accept donation requests?
We have adopted St. Vincent De Paul and dedicate all of our financial, in-kind and volunteer support to this single charity, therefore we are unable to make a donation to your organization. We believe supporting our community is a vital part of doing business, however with limited funds and resources, we believe we can do the most good by focusing our efforts on a single organization, rather than many.

2325 N. 7th Street Phoenix, AZ 85006 / 602.451.4335 / faq@urbancookies.com / www.urbancookies.com
© 2018 by Urban Cookies, LLC. Proudly created with Wix.com

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