Weddings & Catering FAQs
Thank you for considering Urban Cookies Bakeshop for your wedding or catering event! Below you will find answers to the questions we receive most often:. First, we want to clarify that we do not offer traditional event catering or wedding services. However, we are accustomed to fulfilling large orders for all occasions that fall within the following guidelines.
What products do you offer for weddings and/or catering?
Our bakery is stocked year-round with our "everyday" flavors as well as seasonal offerings. Our menu includes a variety of cupcakes, cookies, bars, and cakes. To see our "everyday" flavors, click on our Menu tab. Our seasonal offerings rotate monthly and are generally announced 2 weeks ahead of time on our website home page.
Please keep in mind, we do not bake custom flavors or provide custom designs - what you see on our website is what we offer. We do not alter our pastries in any way.
Do you make wedding cakes?
No, we do not offer traditional wedding cakes. The cakes on our menu are Grab & Go, as seen on our website. We do not customize these flavors, add decorations, or write on cakes.
What is your pricing?
All of our items are sold individually. We do offer volume discounts for orders that total $250 before taxes (5% discount) and $1000 before taxes (10% discount).
*Prices are subject to change if the event date is more than 3 months out.*
What is the shelf life of your baked goods?
We guarantee our products fresh for the day of pick up plus one day. We recommend picking up orders no earlier than the day before your event. Please keep in mind we are closed on Sundays.
How are your baked goods packaged?
Pastries are packaged in pastry boxes, typically by the dozen, then placed in handle bags. We do not offer catering trays or platters.
Can you set up the pastry display for our wedding/event?
We do not offer catering services like product set up and/or display. We recognize that event planners are the real pros in this arena and recommend consultation with event planning services.
We are happy to provide gloves for set up and serving purposes.
Can you deliver our order to the wedding/event?
No, we do not offer delivery. Our products are for pick-up only. If requested, we can connect customers to a local courier to coordinate with separately.
We encourage careful consideration when it comes to transportation - consider the car ride, heat exposure, etc. Ideal transportation would be a large, flat car space with A/C. Boxes and bags should be set upright and stabilized so there is no movement during transport.
Do you offer free tastings and consultations?
No, we do not offer formal tastings or consultations. To try our products, we ask customers to purchase flavors they wish to try by ordering online or coming in the bakeshop.
How do we place an order?
Orders under $250 - All orders under $250 must be placed online. Click on the ORDER NOW tab at the top of our website, choose your pick up date & time, and select the quantity for each item. All items are sold individually. Orders can be placed up to 6 days in advance of pickup, and we appreciate at least 48-hours notice.
Orders over $250 - A majority of larger orders can still be easily placed online, however, we do appreciate 48-hours notice. If you have questions or require assistance with a larger order, please reach out to us by emailing FAQ@urbancookies.com. Orders at this price range qualify for our volume discount of 5%. For orders over $1000, a discount of 10% is available! Please keep in mind, larger orders can only be picked up Tuesday through Friday.
For online orders over $250, use promo code Volume5%
For online orders over $1000, use promo code Volume10%
How do we pickup our order?
Our bakery is open Monday through Friday from 8:00am to 6:00pm, and on Saturdays, 8:00am to 5:00pm. We are closed on Sundays. Orders for events are best picked up using our curbside pickup service. Pull into a parking spot behind our building and follow the instructions posted in your space. Once we receive your text message on arrival, we will deliver your order to your car.
Still have questions?
Email us at FAQ@urbancookies.com.