Welcome! Need to place a future order for our Scottsdale location?
Questions? Scottsdale: Text 480.604.5491 / Email faq@urbancookies.com
(before you order, read our cancellation policy below/especially if picking up within 48 hours of ordering)
First time ordering? Here are 6 helpful tips before you move on:
1
Create a Log In
We use a platform called Toast for our online orders. You can create a Toast account so that you have all of your previous orders saved and keep your credit card on file.
2
SET YOUR PICK UP TIME
Upon opening the future ordering page, you will be prompted to select a DATE and TIME for pickup! Our future ordering system allows for ordering as soon as the next day or up to 14 days in advance. Example: if you want to pick up March 31, you can place your order March 17. Remember: set your day and time first :)
3
Having Trouble Ordering?
If you begin the process and have trouble or are unable to place your order online, please send us a quick text to (480) 604-5491. You can also send us an email at faq@urbancookies.com. We will respond as soon as possible with assistance.
4
Large or Detailed Order?
Sometimes large or detailed orders can seem daunting to place online. If you'd prefer to speak to someone, please email us at faq@urbancookies.com and we'll get back to you within 24 hours.
5
Read our Order Policies
Cancellation Policy:
100% refund: 48 hrs before the pick up time on your receipt
50% refund: less than 48 hrs before the pick up time on your receipt
Early/Late Order Pick Up Policy:
Before 9am: Walk-in purchases can only be made when we open at 9am and online orders can be picked up any time after 9:30am
.After 6pm Mon-Fri or After 5pm Saturday: orders must be picked up by 6pm Monday-Friday and 5pm on Saturday. If you arrive at 5:01/6:01pm or later, your order will be available for pick up the next day. Keep in mind we are closed on Sunday.
6
concerned about an allergy?
Urban Cookies Bakeshop is pleased to offer a variety of pastries made with alternative ingredients such as those made without gluten ingredients, dairy, eggs, nuts, and soy.
​
However, we feel it is important that our customers understand that our baked goods are best designed for those who prefer alternative ingredients as a lifestyle choice, and not those who are highly sensitive to food allergens or who have a medical condition.
​